Shipping policy

Shipping Policy
Figure&Out partners with leading international shipping carriers such as Easymail, DHL, UPS,, which work with local couriers—allowing us to ship directly to your door and proudly offer flat-rate worldwide shipping.

You will be charged when you place your order, and all payments are subject to verification and approval before shipping, which may take several days. To help combat credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

Shipping Process
We require 2–5 business days on average to process your order and deliver it to the shipping carrier’s sorting facility. Some items may take longer, especially around major holidays (up to 10 days), or if your order includes high-demand items with stock availability issues.

Once your order enters the shipping process, we are unable to make any changes (including address changes). We only ship to the address provided at checkout.

We ship only on business days and do not ship on Saturdays, Sundays, or holidays. Once your order has been shipped, you will receive a shipping confirmation email.

For orders with multiple items, products may be shipped separately and arrive on different dates due to variations in our manufacturing partners' locations.

Tracking
All orders are processed with tracking numbers. You will receive an email with your tracking number once your order is dispatched to the shipping carrier.

For some carriers, it may take a few days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us.

Delivery
Shipping time varies by country or region. Specific delivery dates are not provided or guaranteed. The following estimates are for your reference:

Location    Estimated Delivery Time
Greece (via ELTA Courier)    2–7 business days
Europe (via ELTA EMS/SPM)    5–15 business days

Note: The above estimates are in business days and do not include the 2–5 day processing time.

While we will do our best to ensure timely delivery, figurenout cannot be held responsible for conditions beyond our control, such as postal or customs clearance delays, holidays, extreme weather, labor disputes, protests, etc. These events may cause delays beyond our estimated delivery times.

Duties, Taxes & Other Fees
International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are imposed once a shipment arrives in the recipient’s country. These charges are the sole responsibility of the recipient. figurenout has no control over these fees and cannot predict what they may be. If a shipment is refused and returned to us, you will be responsible for any import taxes and return shipping charges incurred.

Customs policies vary widely by country. If you have questions, we recommend contacting your local customs office for more information.

Lost / Stolen / Damaged Packages
figurenout is not responsible for lost, stolen, or damaged packages. If your tracking information shows that your package was delivered to your address and you have not received it, please report it and/or file a claim with the appropriate shipping carrier.

Note: We use timestamp data from the tracking link and the delivery confirmation provided by the carrier when reviewing damage or return requests. We may not be able to honor your claim if it is not reported in time.

Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address provided is correct before placing an order. We begin processing orders immediately, so we are unable to make changes once an order has been submitted. If the order has already been processed by our shipping department, we cannot retrieve it to make address changes.

Feedback
We would love to hear your feedback, questions, or concerns. Please feel free to email us at info@figurenout.com and let us know how we’re doing. We take your feedback seriously and are always striving to improve